Contact channels: contact sales or talk to an expert

This one needs input from all. In some cases we say talk to an expert and we redirect visitors to our 'schedule a call' feature (https://cloud68.co/instances/mediawiki) and sometimes we ask them to send an email to support@cloud68.co as it i the case at our enteperize packages (https://cloud68.co/instances/mattermost). Should we have a unified approach here?